Shoppers and tenants
Engagement, loyalty and promotions connected to tenant relations and sales reporting.
Shopping centres & retail
Shopping Mall Agent Suite
Visitors, tenants and the building. One ecosystem.
Nine coordinated areas for the shopping centre: shopper journey, tenants, events, temporary spaces, advertising, navigation, maintenance, energy and footfall analytics.
Request a demo 9 specialised agents
Operational suite · ready to use
Work areas
Connected processes, clear responsibilities.
Events, spaces and advertising
Brand activations, temporary stores and DOOH advertising sales stay separate areas, each with its own contact.
Wayfinding and operations
Indoor navigation and smart parking work alongside technical management of tickets, maintenance and security.
Energy and intelligence
Energy efficiency and ESG kept separate from maintenance; footfall analytics supporting commercial decisions.
The team
One agent for every area.
BlueSky Agent Link
Agents don't work alone. They talk to each other.
In the Shopping Mall Agent Suite, every agent specialises in its own area, but none works alone: when a request crosses several areas, the agent hands it to the right colleague through BlueSky Agent Link.
Context travels with the request
Whoever picks the case up already knows the story: the customer never repeats the same information twice.
One conversation, several specialists
Behind the same conversation, several agents of the suite can be at work, each on its own task.
A person always accountable
When a human decision is needed, the agent alerts the colleague in charge of the area and the responsible person stays in control.
An example handover between agents
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All 9 agents in the suite share one channel: BlueSky Agent Link.
An example workflow
How the areas work together.
Every handover between areas happens through BlueSky Agent Link. An example of how the suite is used, not a customer result.
- 01
Reading the footfall
Iris spots a low-traffic zone in the available data.
- 02
Connecting the opportunities
The insight reaches Eva and Poppy to assess a temporary activation.
- 03
Coordinating the initiative
The responsible areas coordinate the event and spaces, keeping DOOH advertising sales separate.
Control and accountability.
- Nine agents connect the visitor journey with the centre's commercial and operational work.
- Each area works on the data and systems authorised by the shopping centre.
- Leasing and advertising, maintenance and ESG remain separate agents, with their own responsibilities and contacts.
Before and after
What changes with BlueSky.
How the area works today and how it works with the suite in place. Decisions stay with the managers.
Out-of-hours requests left unanswered
Instant answers, 24 hours a day
63,5%of companies never reply to a contact coming from their websiteSource: RevenueHero, 2024
Days swallowed by routine tasks
Time given back to the work that matters
35–40%time saved on core activities, up to 70% in some casesSource: McKinsey, Sep 2026
Staff absorbed by repetitive work
People focused on high-value activities
70%of customer services using AI agents see measurable results within 60 daysSource: Salesforce, State of Service 2026
Sales opportunities slipping away
Every lead qualified and followed through
7×more likely to qualify a lead if you call back within an hourSource: Harvard Business Review, 2011
Published market figures, not promised results: the suite is compared against these benchmarks during the technical analysis.
Endless industry suites. Yours too.
Today nine sectors, with concrete processes ready to go. But the suites you can easily create are endless, yours included: it takes a few days, with substantial savings from the very first months.